eBusiness Weekly
Chipo Chaumba
Local firms Liquid Telecom and financial services group Old Mutual Holdings – with key operations in Zimbabwe – have responded to the coronavirus (COVID-19) outbreak highlighting the “robust contingency plans” across their business operations to protect the health of their employees and clientele.
Liquid Telecom said it is committed to ensure that their customers have access to the most reliable network and digital solutions—now and in the weeks and months to come.
As the situation evolves, they are working closely with their employees, partners and suppliers to support ongoing business operations and serve their customers’ needs.
Said Liquid Telecom Group CEO Nic Rudnick:
“Our thoughts go out to the many people who have been affected by this unprecedented event. To ensure business continuity, most of our personnel can work and collaborate from remote sites utilizing Microsoft Teams and other tools.
“Where possible, we are also helping our customers to maintain operations as close as is possible to normal using similar applications.”
Liquid Telecom said it will ensure network and system continuity as the situation evolves over time.
“We have remote working capability in place for all key processes and systems for our key personnel, and this capability has been subject to readiness testing during the past few weeks, we are committed to maintaining services and supporting both our customers and suppliers during this time. If you require any further information or assistance, please contact our support centre in the usual way.”
Old Mutual said it is taking the wellbeing of customers and business partners seriously.
“We have taken precautionary measures as a business to reduce the risks associated with the spread of COVID-19 virus. We have introduced wipes or similar sanitizers, at all entrances and exits in our banking halls and business offices. Regular sterilisation is also done in all our high touch areas as an added precautionary measure. We are also limiting traffic from suppliers and other third parties to reduce direct interaction.
“Meetings are now done through video conference or telephone facilities. We have minimised all regional and international travel to help limit exposure and contain the outbreak. Travel is only done when critical to the business and post travel quarantine arrangements are invoked wherever necessary. We will continue to monitor the situation in order to constantly adapt to your needs should things change.’’
