HARARE – Zimpost has announced the launch of two new digitalised services – the Virtual Post Office and the Zimpost mall.
The predominantly postal service organization has over the years been transforming itself into a leader of sorts in the digital space.
Zimpost acting managing director Sifundo Moyo said the organisation wants provide services that bring convenience to people and bring services that are in line with levels that are found across the world.
The first of the products, the Virtual Post Office is an online customer portal where people can access or they can interact with Zimpost virtually. It is essentially a substitution of an actual physical visit to the post office because the site provides services offered by a physical post office.
“What customers can do now is they can go to our web page and then take a tour of the post office virtually. And we have various service categories. The person can go to the area they have interest. If the person have questions or queries- It’s an interactive site, they can ask questions on the responded tour and 80 percent of the occasion it’s just a matter of touching a button and the response is instant.
“We are now able to give people the capability of finding out the cost of the item they want to post. Once they enter the information on the particular field they get a response. And we also have services that can be obtained online, for instance if someone wants to rent a post office box, say in Bindura, he can go to the post office site and then go to Bindura and send an enquiry to see if there is a box available,” said Mr Moyo.
The second digitalised service is the Zimpost mall which is an online shopping site. The company now has an e-shop which provides space for interaction between buyers and sellers. The company has replaced the manual way of buying goods and sending goods with the new web-based system.
The MD said that SMEs who ordinarily struggle to access markets outside Zimbabwe can now do so on the platform by uploading their products which will be seen by the world at large.
It also provides an opportunity for Zimbabweans in the Diaspora to buy goods online for relatives in Zimbabwe and they will delivered by Zimpost.
As the program progresses, more e-tailors (electronic retailers) and companies from different sectors will be available on the platform.